Front Desk & Guest Experience Leader

Concord Hospitality Enterprises Co. in New York is hiring a Front Desk / Guest Care Manager to lead our front office operations and ensure an exceptional guest experience. As a Concord Leader you will inspire, coach, and empower your team to deliver outstanding service while upholding brand standards, and you will act as Manager on Duty when needed. You will oversee check-in/check-out, reservations, guest service procedures, payroll, scheduling, and training, while partnering with Sales and