Remote Care Navigator
seamless assistDenver, CO
$21.00 - $24.00 per hour
Apply now (opens in a new tab)Remote Care Navigator
L5
seamless assistDenver, COyesterday
$21.00 - $24.00 per hour
Industries
Offices of PhysiciansAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care ServicesAbout the job:
Remote Care NavigatorREMOTE CARE NAVIGATOR - CARDIACSectorHealthcare - Cardiac Care Coordination Reports ToRN Care Manager / Clinical Supervisor TypeFull-Time
- 40 hours/week ScheduleMonday-Friday
- Weekends - Flexible business hours (US hours, CST/PST overlap required) Rate$21-$24 USD/hour (based on experience) ContractW-2Location 100% Remote - US only (Dallas/Fort Worth area preferred) ToolsEHR platforms, care management software, population health dashboards, CMS documentation tools
Role Overview
Our client:
a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.
Key Responsibilities:
- Conduct structured telephonic outreach to CHF and complex cardiac patients
- Maintain an assigned patient caseload using risk stratification to prioritize outreach
- Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers
- Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge - medication reconciliation, red-flag symptom screening, appointment scheduling
- Provide patient education on CHF self-management and evidence-based strategies
- Monitor for signs of worsening conditions or care gaps and escalate to supervising RNReview and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring)
- Document time, interventions, care plans, and patient goals per CMS billing standards
- Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices
- Clinical assessment or medical diagnosisMedication prescribing or adjustmentsInterpretation of labs, imaging, or EKGsClinical triage or emergency responseIn-person or home visit patient contactBilling or coding beyond required time-based documentation
- Scope Limitations - This Role Does NOT Include
- Clinical assessment or medical diagnosisMedication prescribing or adjustmentsInterpretation of labs, imaging, or EKGsClinical triage or emergency responseIn-person or home visit patient contactBilling or coding beyond required time-based documentation
- Experience & Skills
Required:
- Active Medical Assistant (MA) certification or equivalent clinical credential (CNA, EMT, CHW with relevant experience)
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
Technologically proficient with care coordination software and/or EHRsAI fluency - actively uses AI tools to work faster and more efficiently.
Must be based in and authorized to work in the United States - time zone compatibility required (US business hours, CST/PST overlap)
Exceptional written and verbal communication in English; strong phone presence assessed at screening
Preferred:
Knowledge of cardiac conditions - especially heart failure and associated comorbidities Bilingual - Spanish/English (not a must)
Apply now (opens in a new tab)
Level
SeniorL5
Salary
$21.00 - $24.00 per hour
Location
Denver, CO
Occupation
Medical Assistants
Industry
Offices of Physicians
Posted
yesterday
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