Service Delivery Manager
virtual vocationsDenver, CO
Service Delivery Manager
L7
virtual vocationsDenver, CO3 days ago
Occupations
Computer and Information Systems ManagersNetwork and Computer Systems AdministratorsAdministrative Services ManagersIndustries
Computer Systems Design ServicesAdministrative Management and General Management Consulting ServicesOther Management Consulting ServicesLeading managed infrastructure and workload automation services, the full-time Service Delivery Manager will oversee the Incident Response Team and ensure operational performance across various technology disciplines in a remote setting.
Key responsibilities:
Manage day-to-day delivery of infrastructure, workload automation, and incident response services, ensuring achievement of SLA and operational performance objectives
Provide leadership during service-impacting incidents and escalations, coordinating technical resources and stakeholders for effective resolution
Identify opportunities for automation and continuous improvement in service delivery processes, collaborating with engineering teams to implement solutions
Required qualifications:
Progressive experience in IT infrastructure operations, managed services, or service delivery
Previous experience leading multidisciplinary technical or operations teams
Demonstrated knowledge of Windows, Linux, storage, backup and recovery, database, and cloud technologies
BA/BS degree and 5+ years' relevant experience or equivalent combination of education and relevant experience
At least 2 years of leadership experience in a technical environment
Apply now (opens in a new tab)
Level
ManagerL7
Location
Denver, CO
Occupation
Computer and Information Systems Managers
Industry
Computer Systems Design Services
Posted
3 days ago
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