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California Quality Training Specialist

L4

virtual vocationsDenver, COyesterday

Occupations

Training and Development SpecialistsQuality Control Systems ManagersTraining and Development Managers

Industries

All Other Insurance Related ActivitiesProfessional and Management Development TrainingTelemarketing Bureaus and Other Contact Centers
To enhance employee engagement and ensure high-quality client interactions, the full-time California Quality Training Specialist will develop training programs, perform quality monitoring of team interactions, and track improvement measures in a virtual environment.
Key responsibilities: Conduct regular quality reviews of the BA team's customer interactions to ensure compliance with established standards Develop and coordinate training programs for new hires and ongoing training for the BA team Collaborate with the Customer Engagement Analysis Team to improve tools for tracking customer satisfaction and BA quality
Required qualifications: Bachelor's Degree or equivalent combination of education and experience Two or more years of related work experience, preferably in a customer service call center Experience in the insurance industry or group health plans operations Basic knowledge of training techniques and principles Proficiency in Microsoft Office Suite
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Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

Training and Development Specialists

Industry

All Other Insurance Related Activities

Posted

yesterday

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