Behavioral Health Case Manager

Key responsibilities: Support patients through enrollment, ongoing engagement, and transitions to outpatient care, ensuring clear ownership until the next service is confirmed Conduct timely outreach to identify barriers to care and assist patients in navigating benefits, community resources, and specialty services Document case management activities accurately in the electronic health record to support continuity of care and quality reporting

Required qualifications: Bachelor's degree in social work, psychology, counseling, public health, human services, or a related field At least three years of experience in behavioral health case management, care coordination, or healthcare navigation Direct experience supporting higher-acuity behavioral health populations, including crisis care and discharge planning Experience working with multidisciplinary clinical teams and external healthcare or community partners Strong judgment regarding escalation of clinical concerns and ability to work independently in a virtual environment