Information Technology Specialist (Customer Support)
us department of warFort Bragg, NC
Information Technology Specialist (Customer Support)
L4
us department of warFort Bragg, NCtoday
Occupations
Computer User Support SpecialistsComputer Systems AnalystsComputer Network Support SpecialistsIndustries
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related ServicesDuties:
HelpAnalyze incident request trends and patterns in order to find opportunities to improve services.
Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services.
Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs.
Remove, reinstall or reconfigure desktop software or web services in order to correct issues.
Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution.
Test new software deployment packages and Operating System images and provide feedback or solutions.
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Level
MidL4
Location
Fort Bragg, NC
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
today
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