Traveling Thermal Field Support Engineer-REMOTE

System SpecialistA System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Administration Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al. Provide Time and Material quotes for customers or contractors for assigned projects, as necessary Provide estimated time of arrival to the Customer Response Center (CRC) where applicable Assist with scheduling by working within the guidelines Delegate team tasks as needed Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al. Customer Satisfaction Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer/Contractor Meetings as required PerformanceMaximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup/escalation processes and procedures In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Maintain proper and adequate level of internal communications Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.

Excellent time management ability, capable of working without direct supervision. Physical & Environmental Demands While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds