Federal Work-Study Student Worker- Center for Student Success

Basic Function and Scope of Responsibilities: The Center for Student Success is seeking friendly, dependable, and customer service-oriented Federal Work Study Student Workers to assist professional staff in supporting students, parents, faculty, staff, and campus visitors in a fast-paced office environment. Student Workers will assist with providing general customer service by answering routine phone inquiries, responding to basic questions using approved resources and/or directing callers to appropriate campus services. This position is designed to provide meaningful work experience while developing communication, customer service, problem-solving, teamwork, and another professional workplace skills in a higher education environment.

Principal Responsibilities: Provide courteous and professional customer service to students, parents, faculty, staff, and visitors. Assist students with navigating university websites and self-service resources. Route calls and visitors to the appropriate department when additional assistance is needed. Refer complex or sensitive questions to a Success Coach, Associate Director, or Director. Maintain the confidentiality of student information in accordance with FERPA and University policies. Perform other related duties as assigned.

Education Requirements: Must be a currently enrolled LIU student. Must be awarded and eligible for the Federal Work-Study Program. Must maintain Satisfactory Academic Progress (SAP) in accordance with University and Federal Work-Study requirements.

Working Conditions: Student Workers will work in the Center for Student Success under the supervision of professional staff and assist with daily operations. Duties include answering telephones, assisting visitors, using a computer and office equipment, and providing customer service in a professional office environment.

Materials & Equipment: Student Workers will be provided with the equipment and resources necessary to perform their assigned duties, including a computer, telephone/headset, and access to University systems required for the position. SalaryNew York State Minimum Wage