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Client Support Supervisor

L4

virtual vocationsDenver, COyesterday

Occupations

First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Production and Operating Workers

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesCustom Computer Programming Services
Leading a team of client support representatives, the full-time remote Client Support Supervisor will develop staff, drive performance, and ensure quality service delivery while achieving success metrics.
Key responsibilities: Lead and develop client support representatives, providing feedback and conducting performance reviews to maximize team effectiveness Monitor team performance and staffing levels, reporting on production and quality metrics while implementing corrective action plans as needed Collaborate with cross-departmental teams to resolve escalated support tickets and enhance departmental policies and procedures
Required qualifications: Bachelor's degree from a four-year college or university At least 2+ years of experience managing and developing contact center support representatives, preferably in a telehealth environment Experience with CRM tools such as Zendesk and project management software Proven leadership skills, including coaching and staffing Strong organizational and project management abilities
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Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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