Escrow Servicing Operations Specialist-Flood (Remote)

Escrow Servicing Operations Specialist ServiceMac is a mortgage subservicing company supporting multiple clients with diverse business needs, goals, and servicing requirements. The Escrow Servicing Operations Specialist is responsible for ensuring the accuracy and quality of escrow-related updates while maintaining a strong customer service focus. The Escrow Servicing Operations Specialist is responsible for processing activities related to Flood Insurance, including flood premium disbursements, flood zone determination review, policy and coverage maintenance, and lender-placed flood insurance. How You'll Contribute Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers. Monitor service delivery, productivity, and quality standards for flood insurance, including flood zone determinations, policy renewals, and coverage adequacy Process escrow-related documents and disbursements accurately and timely. Research exceptions and process off-cycle requests. Perform general account maintenance. Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted. Ensure compliance with applicable regulatory and legal requirements, including investor guidelines, the Flood Disaster Protection Act, and National Flood Insurance Program (NFIP) requirements. Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time. Perform basic mathematical calculations related to escrow servicing. Maintain accurate accounting of escrow disbursements. What You'll Bring Required Education, Experience, Certification/Licensure Preferred Bachelors Degree 1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing Knowledge, Skills, and Abilities (KSAs) Strong written, presentation and verbal communication skills Problem solving skills Organized Proficiency in MSOffice, including Microsoft Word, Excel, and Outlook Knowledge of Mortgage Servicing requirements including, but not limited to, RESPA, CFPB regulations, Flood Disaster Protection Act, NFIP and flood insurance carrier requirements, etc.