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Call Center Knowledge Manager

L5

virtual vocationsDenver, CO4 days ago

Occupations

Public Relations SpecialistsCustomer Service RepresentativesCommand and Control Center Specialists

Industries

Telemarketing Bureaus and Other Contact CentersOffices of LawyersAll Other Business Support Services
Overseeing the development and improvement of call center knowledge resources, the full-time Call Center Knowledge Management Manager will manage content related to US immigration policy, ensuring accuracy and compliance while working remotely.
Key responsibilities: Review and enhance existing knowledge articles, scripts, and legal reference materials Develop and revise operational support documentation, including FAQs and knowledge articles Coordinate with stakeholders to incorporate new research and feedback into the knowledge management system
Required qualifications: Bachelor's degree in Communications, English, Journalism, Public Policy, Business, Legal Studies, US Immigration Law, or a related field 5+ years of experience in content analytics, customer service content development, or knowledge management Experience interpreting complex legal language into clear terms Proficiency in content strategy, creation, and distribution Ability to obtain a Public Trust Security Clearance and U.S. citizenship
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Apply now (opens in a new tab)

Level

SeniorL5

Location

Denver, CO

Occupation

Public Relations Specialists

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

4 days ago

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