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Call Center Operations Manager

L4

virtual vocationsDenver, COtoday

Occupations

General and Operations ManagersFirst-Line Supervisors of Production and Operating WorkersIndustrial Production Managers

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Outpatient Care Centers
Managing day-to-day operations of a remote call center, the full-time Call Center Operations Manager will oversee staff safety, operational efficiency, and service quality while supporting a team of 500 to 1,000 agents and professionals.
Key responsibilities: Oversee call center operations, ensuring compliance with client service commitments and operational efficiency Develop and implement practices that foster positive employer-employee-client relationships and high employee morale Manage recruitment, training, development, and retention of human resources within the call center
Required qualifications: Bachelor's degree or equivalent work experience 5-7 years of call center management experience, including 2 years in operations management Experience with strategic initiative development and implementation in call center environments Proficiency in Microsoft Office, particularly advanced Excel functions Strong analytical skills and experience managing large teams across multiple client programs
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

General and Operations Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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