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Call Center Operations Director

L7

virtual vocationsDenver, CO4 days ago

Occupations

General and Operations ManagersQuality Control Systems ManagersBusiness Operations Specialists, All Other

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
Overseeing high-quality operations, the full-time remote Call Center Operations Director will manage inbound and outbound call handling, lead the design of scalable operating models, and standardize procedures to drive continuous improvement across teams.
Key responsibilities: Oversee inbound and outbound call handling, staffing coverage, and service delivery, stepping in as needed during high volume periods Design and implement a scalable, enterprise-wide approach to call handling in collaboration with local leaders Establish and standardize operating procedures, scripts, and best practices while driving continuous improvement through analysis
Required qualifications: 8+ years of contact center operations experience, including 5+ years in leadership roles with multi-site or remote teams Deep expertise in IVR, call flow, workforce management, and performance metrics Strong hands-on experience with enterprise telephony and cloud contact center platforms Proven track record of standardizing processes and improving performance across multiple teams Bachelor's degree or equivalent experience
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

ManagerL7

Location

Denver, CO

Occupation

General and Operations Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

4 days ago

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