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Remote Call Center Manager: Operations & Quality Lead

L5

maximusDenver, COyesterday

Occupations

General and Operations ManagersQuality Control Systems ManagersSocial and Community Service Managers

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesTelephone Answering Services
Maximus is seeking a Call Center Manager to lead the daily operations of a remote call center supporting the OPM - FEHB program. You will ensure performance metrics are met, provide policy updates, and drive process improvements across teams. You will also oversee training needs, monitor quality, and manage remote staff, with emphasis on compliance, ISO standards, and timely reporting to leadership. This role requires a Bachelor's degree and 5+ years of relevant experience, and the ability to
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Level

SeniorL5

Location

Denver, CO

Occupation

General and Operations Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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