Tier II Video Support Representative
virtual vocationsDenver, CO
Tier II Video Support Representative
L3
virtual vocationsDenver, COtoday
Occupations
Telecommunications Equipment Installers and Repairers, Except Line InstallersBroadcast TechniciansComputer User Support SpecialistsProviding technical support remotely, the full-time Tier II Video Support Representative will manage customer service requests, troubleshoot issues, and dispatch field service technicians specializing in satellite delivery systems for the hospitality and commercial industries.
Key responsibilities:
Answer high volumes of service requests from customers and field agents, ensuring timely resolution and dispatching technicians as needed
Provide first-level technical support for installation, repair, and maintenance of satellite delivery systems and related technologies
Utilize web-based tools for remote diagnostics and monitor systems to minimize downtime and ensure effective service delivery
Required qualifications:
High school diploma or equivalent with 2 years of experience in a technical service environment, or an Associate degree with 1 year of experience
Intermediate knowledge of satellite television systems, antennas, and RF distribution
Proficiency in navigating Windows Operating System and familiarity with CRM programs; experience with Salesforce is a plus
Ability to work flexible hours, including weekends and holidays, as required
Basic to intermediate understanding of remote support diagnostics and networking concepts
Apply now (opens in a new tab)
Level
JuniorL3
Location
Denver, CO
Occupation
Telecommunications Equipment Installers and Repairers, Except Line Installers
Industry
Satellite Telecommunications
Posted
today
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