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Public Trust Tier I Support Representative

L3

virtual vocationsDenver, COyesterday

Occupations

Customer Service RepresentativesComputer User Support SpecialistsComputer Network Support Specialists

Industries

Other General Government SupportComputer Systems Design ServicesTelemarketing Bureaus and Other Contact Centers
Seeking dedicated Tier I Customer Support Representatives for a remote, full-time position, who will manage customer inquiries, troubleshoot technical issues, and document interactions to maintain high customer satisfaction levels.
Key responsibilities: Respond to customer inquiries and support requests via various communication channels Diagnose and resolve basic to intermediate technical problems according to established procedures Document all customer interactions and escalate complex issues to higher support tiers as needed
Required qualifications: High School Diploma or GED required 3-5 years of experience in customer service or technical support Experience with help desk ticketing systems and remote support tools Must be willing to obtain HDI Customer Service Representative Certification within 6 months of employment Basic understanding of computer systems, networks, and common software applications
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Apply now (opens in a new tab)

Level

JuniorL3

Location

Denver, CO

Occupation

Customer Service Representatives

Industry

Other General Government Support

Posted

yesterday

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