Acting as the primary point of contact for security inquiries, the full-time remote Technical Customer Trust Specialist will engage with customers and prospects to discuss security posture, manage security documentation, and support the sales team in addressing technical objections.
Key responsibilities:
Serve as the first responder and subject matter expert on security-related calls with customers and prospects
Collaborate with Sales, Solutions, and Deal Desk teams to address security requests and facilitate deal cycles
Develop and manage customer-facing security documentation, including a public-facing Trust Center
Required qualifications:
At least 3 years of relevant experience in a Product company, enterprise-level startup, or outsourced security firm
Strong foundational technical background, particularly in Cloud technologies
Proven ability to communicate complex technical concepts clearly to diverse audiences
Demonstrated adaptability and collaboration skills in team environments