Family Case Manager
virtual vocationsDenver, CO
Family Case Manager
L5
virtual vocationsDenver, COtoday
Occupations
Child, Family, and School Social WorkersFuneral Home ManagersMorticians, Undertakers, and Funeral ArrangersIndustries
Funeral Homes and Funeral ServicesOther Individual and Family ServicesCemeteries and CrematoriesGuiding families through the full service lifecycle, the full-time Family Case Manager will manage a high-volume caseload of approximately 100 concurrent cases remotely, ensuring seamless coordination of transportation, documentation, cremation scheduling, and ashes return while providing exceptional client experiences.
Key responsibilities:
Manage the complete client life cycle from contract signature to final resolution, acting as the primary point of contact
Handle continuous inbound and outbound communications with empathy and professionalism, guiding families through each step of the process
Collaborate with internal teams and vendors to ensure timely progression of cases and maintain meticulous documentation across various platforms
Required qualifications:
2+ years of experience in case management, customer success, operations, or team leadership, with a proven track record of managing complex situations
Ability to manage over 100 cases simultaneously while maintaining meticulous record-keeping and documentation
Strong written and spoken English skills, with a clear and calm communication style
Proactive and accountable, demonstrating ownership of cases and a commitment to enhancing the client experience
Tech-savvy and organized, comfortable navigating multiple systems to effectively prioritize daily tasks
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
Child, Family, and School Social Workers
Industry
Funeral Homes and Funeral Services
Posted
today
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