Member Escalations Specialist
virtual vocationsDenver, CO
Member Escalations Specialist
L3
virtual vocationsDenver, COtoday
Occupations
Customer Service RepresentativesArbitrators, Mediators, and ConciliatorsLabor Relations SpecialistsIndustries
Civic and Social OrganizationsTelemarketing Bureaus and Other Contact CentersOther Similar OrganizationsServing as a member advocate, the full-time Member Escalations Specialist will manage sensitive member complaints, ensuring timely resolution and adherence to company policies while working remotely.
Key responsibilities:
Address formalized complaints from members, encompassing both sales and service aspects
Maintain accurate logs of member complaints and workflow, ensuring compliance with quality standards
Determine reimbursements in accordance with established policies and stay updated on program changes
Required qualifications:
High School Diploma or GED required
1+ years of customer service experience in a brand-focused company required
1+ years of experience handling customer escalations for dissatisfaction with products/services required
If bilingual, must pass a translation assessment during pre-hire screening
Apply now (opens in a new tab)
Level
JuniorL3
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Civic and Social Organizations
Posted
today
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