Porting Escalation Specialist

Key responsibilities: Own and resolve high-priority porting escalations from partners and internal stakeholders with urgency Triage escalation tickets and ensure they are routed to the appropriate team members Build and maintain strong relationships with carriers to facilitate efficient port processing and resolve disputes

Required qualifications: 5+ years of experience in Technical Support or Telecommunications, with at least 2 years focused on number porting or carrier operations Deep knowledge of number porting processes, including LNP, CSR, LOA, and carrier provisioning workflows Experience managing high-stakes escalations in a fast-paced, customer-facing environment Strong carrier relationship management experience with a proven ability to negotiate outcomes Experience mentoring team members and a genuine interest in knowledge-sharing and process improvement