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Practice Assistant II /Medical Records

L4

mgh institute of health professionsNorth Andover, MAtoday

Occupations

Medical Secretaries and Administrative AssistantsMedical AssistantsSecretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industries

Offices of PhysiciansAll Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care Centers
Practice Assistant II – Medical Records Are you organized, friendly, and great at keeping things running smoothly? Join our team as a Practice Assistant II and be the welcoming face and dependable backbone of a busy department. In this non-patient-care role, you'll keep schedules, records, and communication on track so our providers can focus on delivering exceptional care.
What You'll Do:
  • Welcome patients and manage check-in, check-out, and appointment scheduling
  • Answer phones, assist callers with routine questions, and maintain appointment records
  • Process billing forms, scan documents to patient medical records (LMR), and file materials
  • Request patient medical records and lab results; open and distribute mail and faxes
  • Handle messages related to prior authorizations, provider questions, prescription refills, and test results
  • Prepare forms, records, schedules, and memos; accept co-payments as needed
  • Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates
  • Take on advanced tasks such as surgical scheduling and schedule changes/blocking as your skills grow
  • Why You'll Love It: Make a real difference in every patient's experience without providing direct patient care
  • Build in-demand healthcare administration and systems expertise
  • Grow into a go-to resource and trainer for your team
  • What You'll BringHigh school diploma or equivalent (required; experience cannot be substituted)2–3 years of office experience (required)
  • Certified Medical Administrative Assistant (CMAA) credential (preferred)
  • Bilingual: English/Spanish
  • Skills That Set You Up for Success
  • Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing
  • Confidence using phone systems, handling non-routine calls, and resolving routine issues
  • Clear, effective written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
  • Strong comprehension of work-related documents
  • Excellent organization and time management, with the ability to manage your own time and others', juggle multiple tasks, follow established protocols, and work within systems
Why You'll Love It Here:
  • Be the welcoming, dependable presence that keeps the office running smoothly
  • Make a real difference in the patient and team experience
  • Grow your career within one of New England's leading health care systems
  • Join a collaborative team that values your contributions
  • Ready to make an impact? Apply today!
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

North Andover, MA

Occupation

Medical Secretaries and Administrative Assistants

Industry

Offices of Physicians

Posted

today

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