Contact Center Associate Lead
virtual vocationsDenver, CO
Contact Center Associate Lead
L4
virtual vocationsDenver, COtoday
Occupations
Customer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating WorkersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Outpatient Care CentersTelephone Answering ServicesServing as a team lead, the full-time Contact Center Associate 3 will provide assistance to staff, ensure compliance with department policies, and deliver efficient service to patients while working remotely.
Key responsibilities:
Acts as the first point of escalation for agents and customers, handling complaints and queries
Monitors agent calls for quality assurance and ensures adherence to schedules
Supports team members by serving as a subject matter expert and contributing to process improvement projects
Required qualifications:
High School diploma or equivalent
Minimum 3 years of relevant experience
General knowledge of office procedures and operations
Ability to lead, motivate, and train others
Experience in handling confidential information with discretion
Apply now (opens in a new tab)
Level
MidL4
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
To get sharper similar jobs, create your profile using the link below.