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Contact Center Technical Lead

L7

virtual vocationsDenver, COtoday

Occupations

Computer Systems AnalystsCustomer Service RepresentativesComputer and Information Systems Managers

Industries

Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesComputer Systems Design Services
Providing technical leadership for contact center operations, the full-time remote Contact Center Technical Lead will design, develop, and support technology solutions while collaborating with cross-functional teams to enhance customer experience and operational efficiency.
Key responsibilities: Lead the design, development, implementation, and support of contact center technology solutions Provide technical leadership for platforms and systems, ensuring alignment with organizational objectives Mentor a team of engineers, establishing best practices and overseeing system integration efforts
Required qualifications: Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience 8+ years of experience in technology, application development, systems integration, or solution architecture 3+ years of experience leading technical teams or complex technology projects Strong understanding of contact center technology and operations Experience with APIs, web services, data integration, and application architecture
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Denver, CO

Occupation

Computer Systems Analysts

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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