Contact Center Supervisor
virtual vocationsDenver, CO
Contact Center Supervisor
L5
virtual vocationsDenver, CO3 days ago
Occupations
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating WorkersMedical and Health Services ManagersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care ServicesManaging a team of contact center agents, the full-time Supervisor, Contact Center will supervise daily workflows, monitor performance metrics, and foster a positive work environment remotely.
Key responsibilities:
Supervises daily work flows to ensure performance goals for customer satisfaction and productivity are met
Monitors and analyzes service and productivity metrics, partnering with the Quality Assurance team to ensure compliance
Conducts training programs for new hires and existing staff, developing motivational strategies to enhance agent performance
Required qualifications:
High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
Minimum of 4 years of relevant experience required
Experience as a change agent and motivator in a large team setting
Proficiency in computer software, including Microsoft Office
Ability to design and deliver training for small and large groups effectively
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago
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