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Contact Center Operations Supervisor

L4

virtual vocationsDenver, CO2 days ago

Occupations

First-Line Supervisors of Production and Operating WorkersGeneral and Operations ManagersFirst-Line Supervisors of Non-Retail Sales Workers

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
Leading a dedicated operational team, the full-time remote Contact Center Operations Supervisor will manage hiring, training, and performance metrics to ensure superior customer service and achieve organizational goals.
Key responsibilities: Oversee hiring, onboarding, and development of team members while fostering a culture of engagement and diversity Manage team expenses, including labor budgets, scheduling, and timecard approvals Ensure operational workflow and performance meet KPIs and compliance standards while driving continuous improvement initiatives
Required qualifications: Demonstrated work experience in the healthcare industry or contact center environment Proven leadership skills with the ability to collaborate effectively and resolve conflicts Strong organizational skills with proficiency in Microsoft Office 365 and relevant computer programs Ability to prioritize and supervise projects independently Effective interpersonal skills and experience in coaching and team building
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Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

First-Line Supervisors of Production and Operating Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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