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McCarthy Search

Utah Licensed Contact Center Supervisor

L7

virtual vocationsDenver, CO3 days ago

Occupations

First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Production and Operating Workers

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Outpatient Care CentersTemporary Help Services
Leading a remote team, the full-time Utah Licensed Contact Center Supervisor will manage hiring, onboarding, and development of talent while ensuring superior customer service and operational excellence through continuous improvement and KPI attainment.
Key responsibilities: Oversee hiring, onboarding, and development of team members, fostering a culture of engagement and diversity Manage team expenses, including labor budget allocations, scheduling, and timecard approvals Ensure operational workflow and performance meet departmental and company KPIs while addressing barriers and promoting best practices
Required qualifications: Demonstrated work experience in the health care industry or contact center Proven ability to lead a team and collaborate effectively Strong organizational skills with experience in project management and Microsoft Office 365 Effective conflict resolution and coaching abilities in a leadership capacity Ability to prioritize and work independently on multiple projects
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Denver, CO

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

3 days ago

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