Maintenance Operations Manager - Full Remote

Key Responsibilities: Oversee daily maintenance and laundry operations. Manage and coordinate remote administrative staff, field technicians, drivers, and laundry personnel. Oversee scheduling of maintenance services, curtain installations/removals, laundry pickups, and deliveries. Ensure services are completed on time and according to customer and contractual requirements. Monitor employee workloads, productivity, deadlines, and performance. Establish and manage departmental KPIs and implement corrective actions when targets are not met. Oversee service documentation and invoicing to ensure completed billable work is accurately captured and submitted. Monitor laundry operations, turnaround times, deliveries, and outstanding orders. Review operational reports and identify delays, discrepancies, inefficiencies, and customer-service issues. Coordinate with accounting, sales, scheduling, and operations teams to resolve issues. Support CRM development, Odoo workflow improvements, system testing, data migration, and process automation. Develop and improve standard operating procedures and employee workflows. Prepare consolidated weekly management reports covering operations, employees, invoicing, CRM development, costs, and customer issues. Proactively identify operational problems, make decisions within assigned authority, and ensure issues are resolved without constant senior management intervention. If you're a hands-on operations leader who enjoys improving systems, people, and processes, we'd like to hear from you.

Qualifications: Experience managing maintenance, field service, facilities, laundry, or similar operations. Experience supervising remote and field-based teams. Strong Odoo/CRM or ERP experience. Experience with scheduling, invoicing, reporting, and KPIs. Strong organizational, analytical, communication, and problem-solving skills. Ability to work independently and take ownership of operational performance. All your information will be kept confidential according to EEO guidelines. EQUAL OPPORTUNITY EMPLOYER: We are committed to providing equal employment opportunities to all applicants and employees. Hiring decisions are based on qualifications, skills, experience, and business needs.