Manager, I.S. Operations, Fully Remote

Key Accountabilities: Provides leadership for Norton Healthcare's enterprise network operations and solution delivery teams supporting Campus LAN/WAN, enterprise wireless, data center networking, network-related projects, connectivity services, and infrastructure lifecycle activities across a 24O7 healthcare environment. Leads and develops a team of approximately 8-12 networking professionals, with responsibility for workload prioritization, resource allocation, coaching, accountability, service delivery, and execution of multiple concurrent network initiatives. Provides management oversight for major network maintenance and modernization efforts, including Cisco-to-Aruba migrations, SD-WAN deployments, enterprise code upgrades, security remediation, lifecycle replacements, and other network-led infrastructure initiatives. Drives increased operational maturity through rigorous Change Management, documented MOPs and playbooks, repeatable implementation standards, ticket and backlog management, and measurable network service-performance metrics, with an emphasis on creating processes that do not depend on individual resources. Serves as a key network service leader with responsibility for executive and customer communication, cross-functional coordination, vendor relationships, budget and capital planning, and escalation of operational or clinical risk, including participation in high-visibility and after-hours network activities when required. This position offers a fully remote work opportunity. Employees in this role must reside in one of the following states to be considered for fully remote positions: Kentucky, Indiana, Missouri, Ohio, Tennessee, Alabama, Virginia, Mississippi, North Carolina, South Carolina

Qualifications: Required