B2B Remote Collections Representative CST/EST
$16.00 - $18.00 per hour
Apply now (opens in a new tab)B2B Remote Collections Representative CST/EST
L3
$16.00 - $18.00 per hour
Occupations
Bill and Account CollectorsCustomer Service RepresentativesTax Examiners and Collectors, and Revenue AgentsIndustries
Collection AgenciesTelemarketing Bureaus and Other Contact CentersOther Activities Related to Credit Intermediation- Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
- Providing thorough, efficient, and accurate account updates on computer files for each call made or received
- Skip tracing to locate consumer contact information
- Counseling delinquent consumers to assist in finding funds to meet their payment obligations
- Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
- Complying with and staying up-to-date on all TSI policies and procedures
- Maintaining knowledge of functional areas, company policies, and procedures
- Providing feedback to management concerning possible problems or areas of improvement
- Making recommendations to implement improved processes
- Performing other duties as assigned by management
- High School Diploma or GED required
- Experience in commercial collections required
- Excellent verbal and written communication skills
- Strong work ethic and a proven record of accomplishments
- Strong interpersonal skills and integrity
- Good organizational skills
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiation skillsAS/400 and FACS experience is a plusFDCPA knowledge is helpful
- Ability to successfully pass pre-employment criminal background and drug screening
- Available to work between 8:00am and 5:00pm, Monday - FridayStable work history
- Ability to maintain confidentiality
- Preferred experience
- Previous experience in reconciliation or remediation work
- Prior experience in billing
- Quality assurance related experience
- Work at home experience
- Experience working in a metrics driven environment
- Ability to multitask and use multiple systems simultaneously
- For Remote Positions:
- The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
Level
JuniorL3
Salary
$16.00 - $18.00 per hour
Location
Denver, CO
Occupation
Bill and Account Collectors
Industry
Collection Agencies
Posted
yesterday
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