Customer Success Director
virtual vocationsDenver, CO
Customer Success Director
L7
virtual vocationsDenver, COyesterday
Occupations
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelCustomer Service RepresentativesOwning a portfolio of DISQO's largest and most complex accounts, the full-time Customer Success Director will manage strategic client relationships, mentor other CSMs, and leverage AI tools to enhance account management effectiveness in a remote environment.
Key responsibilities:
Manage strategic account leadership for high-value, multi-stakeholder clients, focusing on long-term relationships and account strategy
Act as the point person for risk management and executive-level trust, navigating complex contractual and strategic challenges
Mentor other Customer Success Managers and contribute to process improvements and AI integration within the team
Required qualifications:
10+ years of experience in customer success, account management, or a strategic client-facing role, preferably in market research or SaaS
Proven track record of managing complex, high-revenue accounts, including renewals and expansions
Experience working with VP/C-suite stakeholders and navigating organizational change
Hands-on fluency with AI tools and a demonstrated ability to implement them in account management
Strong commercial acumen with an understanding of how account health impacts revenue and growth
Apply now (opens in a new tab)
Level
ManagerL7
Location
Denver, CO
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
yesterday
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