Director of Customer Success
virtual vocationsDenver, CO
Director of Customer Success
L7
virtual vocationsDenver, COtoday
Occupations
Sales ManagersGeneral and Operations ManagersFirst-Line Supervisors of Non-Retail Sales WorkersOwning the post-sale customer journey, the full-time Director of Customer Success will lead a team of Customer Success Managers, focusing on onboarding, adoption, renewal, and expansion while leveraging AI to enhance customer value in a remote environment.
Key responsibilities:
Lead and scale the Customer Success team by hiring, coaching, and developing managers with a focus on AI fluency and clear career paths
Drive customer outcomes by owning revenue retention and expansion, and building success plans tied to security outcomes
Partner across the customer journey by collaborating with Support, Product, and Engineering to enhance customer satisfaction and product adoption
Required qualifications:
10+ years in customer success or post-sale leadership at a B2B SaaS company, with 5+ years in a leadership role
Proven track record of owning retention and expansion metrics and building scalable Customer Success teams
Technical credibility with CISOs and experience in SaaS, identity management, and integrations
Hands-on experience applying AI to customer success, including LLM-based workflows and predictive health scoring
Strong executive presence and experience leading remote teams in a high-growth environment
Apply now (opens in a new tab)
Level
ManagerL7
Location
Denver, CO
Occupation
Sales Managers
Industry
Custom Computer Programming Services
Posted
today
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