Director of Customer Success Management
virtual vocationsDenver, CO
Director of Customer Success Management
L7
virtual vocationsDenver, CO3 days ago
Occupations
Sales ManagersGeneral and Operations ManagersFirst-Line Supervisors of Non-Retail Sales WorkersLeading and scaling a growing Customer Success Management team, the full-time Director of Customer Success Management will drive product adoption, retention, and advocacy across various customer segments while working remotely.
Key responsibilities:
Manage CSM Managers and teams to achieve quarterly NDR and lead generation goals
Develop targeted goals focused on end-user activation, satisfaction, and retention
Collaborate cross-functionally with Sales, Product, and Marketing to enhance customer outcomes
Required qualifications:
5+ years of management experience in Customer Success or Technical Account Management
2+ years in a second-line management role
Proven experience scaling CSM operations across multiple segments
Experience managing user lifecycles and driving adoption of SaaS products
Exceptional relationship-building skills with senior executives
Apply now (opens in a new tab)
Level
ManagerL7
Location
Denver, CO
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
3 days ago
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