Head of Facilities Operations

Job Type: Full-TimeBONUS: qualifies for up to 7.5% yearly bonus

Facility Operations: Maintain all building systems, equipment, and infrastructure to the highest operational standards. Oversee repairs, maintenance, inspections, and preventive maintenance programs for all facility systems. Develop and maintain maintenance policies, procedures, and operational standards. Coordinate facility support for large-scale sporting events, concerts, conventions, and special events.

Capital Projects & Asset Management: Develop and manage capital expenditure (CAPEX) requests. Coordinate major capital improvement and renovation projects. Conduct life-cycle analysis of building systems and equipment. Partner with project managers and internal stakeholders throughout project planning and execution.

Budget & Financial Management: Manage and oversee the facility maintenance operating budget. Review invoices and approve payments for contracted maintenance services. Participate in budget planning, forecasting, and financial reviews. Identify and implement cost-saving initiatives, including energy management, sustainability, recycling, and efficiency programs. Lead, mentor, and develop the engineering and maintenance team. Recruit, train, coach, and evaluate staff performance. Ensure all team members receive consistent training on building management systems (BMS), life safety systems, and facility equipment. Foster accountability, teamwork, and continuous improvement. Assist with negotiating vendor and service contracts. Build strong relationships with event partners, promoters, contractors, and vendors. Deliver exceptional customer service while responding to operational requests and event needs.

Safety & Compliance: Ensure compliance with OSHA regulations, building codes, environmental requirements, and other applicable regulations. Maintain all life safety systems with support from engineering personnel. Oversee facility work order systems to ensure timely completion and accurate documentation. Serve as Manager on Duty during events as assigned. Support other operational leadership functions as needed. Work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules. Lead engineering supervisors and maintenance personnel. Oversee hiring, onboarding, scheduling, performance management, employee development, and disciplinary actions. Ensure consistent technical training across all facility systems and operational procedures. Minimum of 6–8 years of progressively responsible experience in facility maintenance, engineering, or venue operations. Experience managing large public venues, arenas, convention centers, stadiums, or similar facilities is highly preferred. Experience managing capital projects and maintenance budgets. Bachelor's degree in Engineering, Facilities Management, Construction Management, Business, or a related field (or equivalent experience) is preferred. Strong knowledge of facility maintenance, engineering operations, building automation systems (BMS), HVAC, electrical, plumbing, and mechanical systems. Knowledge of preventive maintenance programs and project management. Understanding of OSHA regulations, life safety systems, and building codes. Ability to prioritize multiple projects in a fast-paced environment. Strong customer service and relationship management skills. Proficiency in Microsoft Office and computerized maintenance management systems (CMMS).Ability to stand and walk for extended periods throughout the facility. Ability to work long hours during events, including nights, weekends, and holidays. Ability to perform close visual work and inspect facility systems.

Travel: Occasional travel may be required.