Manager of Customer Implementations
virtual vocationsDenver, CO
Manager of Customer Implementations
L7
virtual vocationsDenver, CO3 days ago
Occupations
Information Technology Project ManagersProject Management SpecialistsGeneral and Operations ManagersLeading a U.S.-based team of onboarding and implementation professionals, the full-time Manager of Customer Implementations will oversee successful SaaS deployments, coach team members, and ensure a high-quality customer experience while working remotely within the Eastern time zone.
Key responsibilities:
Lead, coach, and develop a team responsible for enterprise SaaS deployments
Monitor performance, set clear expectations, and provide actionable feedback to ensure delivery standards are met
Oversee a portfolio of active implementations, managing risks and facilitating communication with customers
Required qualifications:
6+ years of experience in SaaS onboarding, implementation, or professional services, with a focus on complex implementations
2+ years of experience managing and developing a delivery team
Strong project management skills, including experience with scope, milestones, and risk management
Experience working directly with enterprise customers and communicating with stakeholders at various organizational levels
Ability to lead teams through changing priorities and evolving customer needs
Apply now (opens in a new tab)
Level
ManagerL7
Location
Denver, CO
Occupation
Information Technology Project Managers
Industry
Custom Computer Programming Services
Posted
3 days ago
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