Vice President of Operations

Key Responsibilities: Portfolio LeadershipProvide direct oversight and support to General Managers across all 10 properties, ensuring alignment with company standards, brand requirements, and ownership/investor expectations Conduct regular property visits, operational audits, and performance reviews to identify risks and opportunities Serve as an escalation point for significant operational, guest service, or crisis-related issues Financial PerformanceOwn portfolio-wide P&L accountability in partnership with property GMs and the finance team; drive revenue growth, cost discipline, and EBITDA performance Review and approve annual operating budgets and capital expenditure plans for each property Partner with Revenue Management and Sales leadership to optimize RevPAR, occupancy, and rate strategy across markets Brand & Guest ExperienceEnsure consistent execution of brand standards and service culture across all properties, including for multi-brand or independent hotels Monitor guest satisfaction metrics (e.g., brand surveys, online reputation, GSS/GSI scores) and lead corrective action planning where needed Champion quality assurance programs and brand inspection readiness People Leadership & Talent DevelopmentRecruit, develop, and retain a strong bench of General Managers and property leadership teams Partner closely with HR on succession planning, leadership development, and performance management across the portfolio Foster a culture of accountability, engagement, and operational excellence throughout the organization Strategic Planning & Cross-Functional PartnershipPartner with executive leadership (HR, Finance, Sales & Marketing, Development) on company-wide strategic initiatives Support due diligence, pre-opening, and integration efforts for new property acquisitions or management contracts Represent the company with ownership groups, brand representatives, and key stakeholders Compliance & Risk ManagementEnsure properties maintain compliance with applicable safety, labor, health, and brand regulatory requirements Partner with HR and Legal on employment practices, risk mitigation, and incident response across the portfolio

Qualifications: Required 10+ years of progressive hotel operations experience, including multi-property or regional leadership Proven track record managing P&L across multiple assets simultaneously Strong working knowledge of major hotel brand standards (e.g., Marriott, Hilton, IHG) and/or independent hotel operations Demonstrated success developing and leading General Managers and property leadership teams Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience) Willingness and ability to travel regularly across the portfolio PreferredExperience across multiple states/markets with varying labor and regulatory environments Background supporting or partnering closely with HR, Revenue Management, and Sales teams Experience with hotel acquisitions, openings, or management transitions Core CompetenciesStrategic and financial acumen Executive presence and stakeholder management (owners, brands, investors) Decisive, hands-on leadership style balanced with the ability to delegate Strong coaching and talent development orientation Operational problem-solving under pressure Clear, confident communication across all levels of the organization This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice. Source: Northwood Hospitality