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VP of Client Success

L7

virtual vocationsDenver, CO4 days ago

Occupations

General and Operations ManagersComputer and Information Systems ManagersSales Managers

Industries

Computer Systems Design ServicesOther Management Consulting ServicesAdministrative Management and General Management Consulting Services
Leading the Client Success strategy for managed services, the full-time VP of Client Success will oversee client relationships, drive value realization, and ensure retention and renewal readiness while working remotely.
Key responsibilities: Own the client-success model across transition, onboarding, adoption, and ongoing value realization Manage retention performance and renewal readiness while partnering with Sales on expansion strategies Develop a disciplined health-scoring and risk-management approach to monitor client satisfaction and address at-risk accounts
Required qualifications: 10+ years in Client Success or account management, with at least 5 years in a leadership role Demonstrated experience in retention, renewals, and client-risk management within a recurring-revenue technology business Proven ability to build and improve client-success frameworks and health-scoring models Strong business and financial acumen to evaluate account economics and forecast renewals Technical fluency to engage with cloud and security leaders and translate service information into business outcomes
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Denver, CO

Occupation

General and Operations Managers

Industry

Computer Systems Design Services

Posted

4 days ago

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