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Director of Client Success

L7

virtual vocationsDenver, CO4 days ago

Occupations

Project Management SpecialistsMedical and Health Services ManagersSales Managers

Industries

Direct Health and Medical Insurance CarriersOther Management Consulting ServicesAll Other Insurance Related Activities
To ensure the success of the Perioperative and Patient Care Coordination client portfolio, the full-time remote Director of Client Success will lead a team of Client Success Partners, manage performance metrics, and collaborate cross-functionally to drive client outcomes and platform adoption.
Key Responsibilities: Lead and mentor a team of Client Success Partners, fostering a culture of accountability and strategic thinking Manage team performance against key metrics, including Net Promoter Score and client health scores Act as an escalation point for complex client issues, guiding resolution while maintaining executive relationships
Required Qualifications: 7+ years of experience in Strategic Account Management, Consulting, or Client Success within an enterprise healthcare SaaS or technology company 3+ years of experience managing a client-facing or consulting team with a focus on coaching and performance improvement Deep domain knowledge of healthcare operations, particularly in Perioperative Services and Patient Flow/Care Coordination Expertise in navigating complex health system structures and decision-making processes Exceptional communication and presentation skills for conveying complex information to executive audiences
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Denver, CO

Occupation

Project Management Specialists

Industry

Direct Health and Medical Insurance Carriers

Posted

4 days ago

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